LEGAL INFORMATION - PRIVACY POLICY

When you visit our website, you entrust us with your information. This Privacy Policy is intended to help you understand the data we collect, why we do it and what we do with that data. This matter is important and we hope you will read it carefully.

FRAMEWEB is responsible for the website www.frameweb.pt – a platform that provides customizable websites at an affordable price for everyone.

FRAMEWEB undertakes to guarantee the privacy of personal data collected and/or transmitted online.

The security and privacy of the data of Users of the FRAMEWEB website are aspects that are of crucial importance to the company.

Please read the following text to understand and become aware of how the information you provide will be treated. FRAMEWEB reserves the right to change the privacy policy, so regular reading of this document is advised.

In this document, you may find the answer to the following questions:

1. What information is collected about Users;
2. Which entity is responsible for processing the information;
3. How the collected information is used;
4. What security measures are applied to protect personal data;
5. Technical support provided by FRAMEWEB;
6. Subscription model, payments and operation of credits;
7. Payment processing and billing;
8. Responsibility for content generated and published by users;
9. Sharing of data with third parties;
10. Retention of personal data;
11. Users' rights under the GDPR;
12. Data security and protection;
13. Additional information regarding FRAMEWEB's privacy policy;
14. Changes to this Privacy Policy.

If you have any questions regarding any of the points presented here, please contact us by e-mail at info@frameweb.pt or by mail to Salvado & Sousa – Business Alliance Lda., Rua da Bela Vista à Graça 31A, Floor 6 – Office 18 • 1170-254 Lisbon • Portugal.

1. What information is collected about Users?

The collection of personal data is carried out when the visitor enters the website through cookies. The information collected is necessary to ensure proper website navigation and improvement in the quality of the services provided. The operations involving the provision of personal data are duly protected. All information is encrypted and managed using the most advanced security tools.

2. Which entity is responsible for collecting the information?

The entity responsible for processing personal data is SALVADO & SOUSA Business Alliance Lda, which determines the purposes and means of processing the data collected through the website and associated services.

3. How is the collected information used?

The collected information will only be used for the following purposes:

- Creation and management of user accounts;
- Provision of website creation services using artificial intelligence;
- Management of monthly subscriptions and credits;
- Payment processing and billing;
- Customer support;
- Improvement of the platform and services;
- Compliance with legal obligations.

4. What security procedures does the FRAMEWEB website have to guarantee visitors the protection of their data against unauthorized access, alteration or destruction?

FRAMEWEB takes all necessary and legally required precautions to ensure the protection of the information collected from its visitors through the FRAMEWEB website, applications and websites developed within this platform. These precautions guarantee the online and offline security of such information.

5. Technical Support

The technical support service may be requested by FrameWeb customers from Monday to Friday, from 9am to 6pm.

Includes:

- In-person or online meeting to define the template suitable for the client's business;
- Hosting;
- Initial technical training* regarding the functionalities of the selected template;
- Resolution of web instabilities: offline or invisible website;
- Assistance in case of malware;
- Backups of the latest version of introduced content.

*Additional training sessions have an additional cost.

Does not include**:

- Changes to the website layout and structure;
- Content insertion;
- Correction of errors caused by the user;
- Domain acquisition;
- E-mail creation;
- Configuration of POP, IMAP, SMTP and Webmail email accounts.

**The provision of these additional services has an additional cost.

6. Subscription Model and Credits

The service operates based on:

- Monthly subscription with automatic renewal;
- Allocation of monthly credits included in the contracted plan;
- Possibility of additional credit purchases through additional packages.

Credits are used within the platform to generate, edit or expand websites created through AI.

7. Payments and Financial Processing

Payments are processed through external secure payment service providers.

SALVADO & SOUSA Business Alliance Lda:

- Does not directly store complete bank card data;
- Only receives transaction confirmation, payment status and data required for billing.

Subscription renewal may be automatic unless previously cancelled by the user.

8. Responsibility for Generated Content

The websites, texts, images and other content generated through the platform are created using automated artificial intelligence systems.

The user declares that:

- They are solely responsible for the content published, edited or used on the generated websites;
- They guarantee that the inserted content does not violate third-party rights;
- They assume full legal responsibility for the final use of the created websites.

The company is not responsible for:

- Content generated or edited by the user;
- Improper use of the platform;
- Legal violations resulting from content published by the client.

9. Sharing of Data with Third Parties

Personal data is neither sold nor shared with third parties for commercial purposes. However, it may be shared with providers essential to the functioning of the platform, such as:

- Payment processors;
- Hosting and infrastructure services;
- Analysis and monitoring tools.

These providers comply with confidentiality and data protection obligations.

10. Data Retention

Personal data is retained as long as the account remains active, during the period necessary to comply with legal obligations (e.g. billing), or until a deletion request is made by the user, where legally applicable.

11. User Rights

The user has the right to:

- Access their personal data;
- Rectify incorrect data;
- Delete data ("right to be forgotten");
- Restrict processing;
- Data portability;
- Object to processing.

Requests may be made through the company's official contact channels.

12. Data Security

Appropriate technical and organizational measures are applied to protect personal data against:

- Unauthorized access;
- Loss or destruction;
- Improper alteration.

13. Other matters you should be aware of regarding FRAMEWEB's privacy policy

The FRAMEWEB website contains hyperlinks (links) to other electronic websites. FRAMEWEB is not responsible for the privacy policies of those websites. Users of the FRAMEWEB website are advised that, when accessing other electronic websites, they should consult the pages within those websites referring to their privacy policies. This text refers to the privacy policy applicable to the FRAMEWEB website, as well as to the websites developed within this platform.

14. Changes to the Privacy Policy

The company reserves the right to update this policy whenever necessary. Periodic consultation of this document is recommended.

National Data Protection Commission

The personal data collected is integrated into a database that is duly regulated with the National Data Protection Commission (CNPD) and complies with Portuguese legislation regarding the processing of personal data.